Privacy Policy

Effective Date: 3 May 2025
Website: https://opalsgemstones.com
Name: OpalsGemstones

OpalsGemstones (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Information We Collect

We may collect the following types of personal information when you interact with our website, make a purchase, or engage with us via social media:

  • your full name;
  • your email address;
  • your shipping and billing addresses;
  • your contact phone number;
  • your purchase history;
  • your IP address and browser information;
  • your TikTok or social media usernames (if you comment, enter giveaways, or engage with our content); and
  • any other information you voluntarily provide through forms or messages.

2. How We Collect Your Information

We collect your personal information through:

  • any direct interactions (e.g. placing an order, contacting us);
  • any newsletter or giveaway sign-ups;
  • any TikTok or social media engagement (e.g. comments, DMs); and
  • from cookies and analytics tools when you browse our website.

3. Why We Collect and Use Your Information

We use your information to:

  • process and deliver your orders;
  • communicate with you about orders, giveaways, and events;
  • provide customer support;
  • improve your shopping experience on our website;
  • comply with legal obligations; and
  • send you marketing emails (only if you’ve opted in — you can unsubscribe at any time).

4. Disclosure of Personal Information

We do not sell your information.

We may share your information with third parties only when necessary, including:

  • any payment gateways (e.g. Shopify Payments, PayPal);
  • any shipping providers (e.g. Australia Post, Sendle);
  • any email marketing platforms (e.g. Klaviyo, Mailchimp); and
  • any legal authorities when required by law.

All third parties are required to maintain the confidentiality and security of your information.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, please note that no method of transmission over the Internet is completely secure.

6. Access and Correction

You can request access to, or correction of, your personal information by contacting us at the email below. We will respond to all requests in accordance with the Privacy Act.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to analyse website traffic, personalise content, and improve the user experience. You can disable cookies in your browser settings, but some features may not function properly.

8. International Users

This website is based in Australia. If you are accessing the site from outside Australia, you acknowledge that your information will be processed in accordance with Australian privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. You will not be individually notified of changes.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us via our contact form or via:

OpalsGemstones
Email: opalsgemstones@gmail.com
Website: https://opalsgemstones.com